Thank You for Choosing Authentic World BD
At Authentic World BD, your happiness is our top priority. We are committed to offering high-quality cosmetics and ensuring that your shopping experience is smooth and hassle-free. Whether you need to exchange or return a product, we’ve made the process simple and convenient. Please read the guidelines below carefully to understand how we can assist you.
Exchange Policy
1. When Can You Request an Exchange?
- The product is expired
- The weight is incorrect
- The quality is not satisfactory
Exchange requests must be made within 10 days of receiving the product.
2. How to Exchange a Product?
● Contact Us: Get in touch with our customer care team to explain the issue and start the exchange process.
● Prepare for Return: Pack the product securely and return it through a courier service, following the instructions provided by our customer care team.
● Check Upon Delivery: When the replacement product is delivered, inspect it in front of the delivery person. Pay any additional charges if applicable.
● Confirm Completion: Contact us to confirm that the exchange has been successfully completed.
Return Policy
1. When Can You Return a Product?
You can request a return if:
- The product is expired
- The weight is incorrect
- The product is defective
Return requests must be made within 7 days of receiving the product.
2. Return Process
Initial Inspection: Please inspect the product in front of the delivery representative upon receiving it. If there are any issues, contact us immediately.
Return Shipment: Return the product via the designated courier service as instructed by our customer care team.
3. Processing & Refund Timeframe:
Once the returned product reaches us, it will be processed within 3-5 business days. You will receive a full refund for the product, excluding courier charges.
Why Choose Authentic World BD?
At Authentic World BD, we believe in delivering the best for our customers. From top-quality
products to excellent customer service, we work hard to ensure your satisfaction. If you face
any issues or have questions, our dedicated team is always here to help.
Contact Us:
For any inquiries or assistance, please feel free to reach out to us.
📞 +8801866-087718
✉ info@mustakimglobalfashion.com
We value your trust and look forward to serving you again!